Privacy Policy

Last updated: September 2, 2026

Trustwell Home Buyers is operated by My Surplus Cash LLC. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a property inquiry, communicate with us, or use our services.

Information We Collect

We may collect information that you voluntarily provide, including:

  • Your name

  • Property address

  • Telephone number

  • Email address

  • Information about the property and its condition

  • Your preferred selling or closing timeline

  • Additional information you provide through forms, email, telephone calls, or text messages

We may also automatically collect limited technical information when you use the website, including your IP address, browser type, device type, pages visited, referring website, and general website-usage information. Cookies or similar technologies may be used to operate and improve the website.

How We Use Information

We may use your information to:

  • Respond to your property inquiry

  • Evaluate a property and prepare an offer

  • Communicate with you by email, telephone, or text message when permitted

  • Schedule property visits or other appointments

  • Coordinate a potential property transaction

  • Operate, maintain, secure, and improve the website

  • Prevent fraud, misuse, or security threats

  • Comply with legal and regulatory requirements

Submitting a property inquiry does not obligate you to accept an offer or sell your property.

Text Messages and Telephone Calls

If you voluntarily check the SMS consent box on our website, you agree to receive calls and text messages from Trustwell Home Buyers regarding your property inquiry.

Consent is not a condition of receiving an offer or using our services. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving text messages. Reply HELP for assistance. You may also contact us at ingrid@trustwellhomebuyers.com or (929) 775-0115.

We do not share, sell, rent, or provide your mobile telephone number, SMS consent, or mobile opt-in information to third parties or affiliates for marketing or promotional purposes.

How We May Disclose Information

We may disclose information when reasonably necessary to:

  • Service providers that help us operate the website, communications, data storage, or business systems

  • Title companies, escrow companies, attorneys, closing professionals, contractors, or other transaction professionals involved in evaluating or completing a potential property transaction

  • Government agencies, courts, regulators, or law enforcement when required by law

  • Protect our rights, safety, property, users, or the public

  • Complete a merger, acquisition, financing, reorganization, or sale of business assets

Service providers may use information only to perform services for us and must protect it appropriately.

Mobile telephone numbers, SMS consent, and mobile opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes.

Cookies and Analytics

We may use cookies and similar technologies to operate the website, understand website traffic, remember preferences, and improve performance. You may adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, evaluate potential transactions, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Choices and Rights

You may request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate recordkeeping requirements.

You may opt out of text messages by replying STOP. You may request that we stop other communications by contacting us using the information below.

Depending on where you live, applicable law may provide additional privacy rights. We will respond to verified requests as required by law.

Third-Party Links

Our website may contain links to websites operated by third parties. We are not responsible for the content, security, or privacy practices of those websites. Review their privacy policies before providing personal information.

Children’s Privacy

This website is not directed to children under 18, and we do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy periodically. Any revised policy will be posted on this page with an updated effective date.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

Trustwell Home Buyers
Operated by My Surplus Cash LLC
Email: ingrid@trustwellhomebuyers.com
Phone: (929) 775-0115